Shipping & Returns
Shipping Method – Ground (smaller items)
Standard shipping method is ground shipping with FedEx or UPS. Delivery signature is not required for ground shipments. The carrier will leave the package in the normal delivery place for your address. You may go to FedEx or UPS website to track your shipment. Occasionally, your package may not be delivered due to weather conditions or a concern for the package safety. This decision is made by the carrier. Very small items may ship USPS.
If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different dates. We will email you all the tracking associated with your shipment once the item ships from the warehouse. If your order contains multiple ground shipments, then they may ship with a Freight carrier based on the number of items and weight.
Shipping Method – Freight
Standard shipping method for large / heavy items is with a freight carrier. Delivery signature IS required for freight shipments and you will need to be present during your delivery time window. For residential deliveries, the freight carrier will contact you to schedule delivery date. You may go to the freight carrier’s website to track your shipment.
If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different days. We will email you all the tracking associated with your shipment.
Freight shipments are curbside delivery. If you would like push-through-front-door service, this would be an additional cost and you will need to contact us prior to placing your order.
If your order is stock and we process the charges to your credit card, it will ship within five (5) business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six (6) business days of your order, feel free to follow up with us at email@example.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.